The Corporate Security division of M&S did not have a comprehensive asset register for vital security assets—including CCTV, access control, intruder systems, and physical protection measures such as shutters, bollards, and window bars. This lack of centralisation meant the business had no visibility over the age, condition of these assets across the entire estate.  

Without a unified database, it was challenging to ensure that investment was directed to the assets and stores needing it most. Funding decisions were often more related to individual store requirements rather than having an investment strategy for the entire estate. Additionally, when security incidents such as burglaries or thefts occurred, site visits were required to assess asset adequacy, leading to delays and inefficiencies.