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The Challenge
WH Smith was managing circa 500 projects globally when WorkSavi as implemented, from UK high streets to travel hubs and international portfolios. Despite a strong project delivery process, the tools—MS Project, Word, Excel, and PowerPoint—were limiting efficiency. With so many projects running simultaneously across diverse locations, teams struggled with fragmented data, inefficient processes, and lack of visibility. This led to missed deadlines, budget overruns, and excessive manual reporting, leaving project managers with little time for strategic analysis.
Increased Efficiency: Automated processes saved significant setup time and reduced manual work.
Cost Control: Automated cost management improved budgeting accuracy and supplier invoice tracking.
Results & Benefits
Enhanced Visibility: Real-time dashboards and Gantt charts offered clear insights into project and portfolio status.
Data-Driven Decisions: The Google Data Studio integration enabled easy, on-the-fly data analysis for improved decision-making.
Governance and Consistency: Standardised workflows and templates ensured consistent project delivery aligned with best practices.
Impact:
WH Smith enjoys streamlined project execution, enhanced visibility, and better financial control across its global portfolio, all with the confidence of real-time data at their fingertips.
WH Smith: Transforming Global Project Delivery with WorkSavi
RETAIL INDUSTRY
Background
WH Smith PLC is a leading global travel retailer specialising in news, books, and convenience. Operating across UK high streets, travel hubs, and international locations, WH Smith’s success is built on a strong commitment to its people and customers.
The Solution
WorkSavi transformed WH Smith’s project management by providing estate-wide visibility across multiple portfolios and programmes. Our intuitive Gantt charts, project trackers, and reporting dashboards enabled real-time insights. Workflow templates for each project type automated set-up, assigning resources, and enforcing project governance. With WorkSavi, all forms, templates, document folders, and reports are automatically generated, streamlining project delivery and consistency.
A robust Cost Management system was integrated, automating cost tracking from initiation to supplier invoicing. The addition of an API integration with Google Data Studio elevated reporting, enabling dynamic dashboards that provide live updates on project performance, risks, resource use, and financials.
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